Return Policy

RETURN POLICY FAQ

Frequently asked questions about returns, refunds and exchanges.

How do I return?

• Visit our Return Portal
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidlines

Please note, the cost of return shipping is at the customers expense - unless faulty or damaged.

What are the refund options?

The following refund options are supported:

• Refund to store credit

What items are returnable?

• Full priced items only and within 30 days from the date of delivery
• In unused and new condition with all the swing tags attached (no dirt marks or make up marks, no smell of perfume, deodorant, body odour or washing powder)

What items are non-refundable?

The following items cannot be returned:

• Gift cards
• Sale items
• Jewellery

All purchases of SALE items are final and cannot be returned.

If the purchased product is faulty, reach out to us within 7 days of delivery date.

We do not offer exchanges, we only offer refund for a store credit only.

For instructions on how to to ship the returned products, refer to the email received after placing the return request.

The cost of return shipping is at the customers expense (unless faulty or damaged).

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 2-7 business days after approval.

The store credit will be valued for 6 months.

 

If you have any queries regarding return or refund, reach out to us here.